Create Inquiry

An inquiry is a customer’s request to a company for information or quotation about their products or services without require purchasing. An inquiry records the information about the request from the customer prospective. An inquiry is an internal document.

An inquiry mainly collects the information about the type of the materials, price and quantity. If the customer places an order, these details can be used to fasten the process. The inquiry is maintained in the system. The quotation is created to address the customer inquiry.

T-code for Inquiries are –

VA11 – Create Inquiry
VA12 – Change Inquiry
VA13 – Display Inquiry

Below process is to create the inquiry in the SAP system –

Step-1: Enter the transaction code VA11 in the SAP command field and click Enter to continue.

(OR)

Navigate to SAP Menu → Logistics → Sales and Distribution → Sales → Inquiry → VA11 – Create.

Step-2: Specify the below details and Click on Sales Overview button.

Inquiry Type – Select the inquiry type from the list
Sales Organization – Select the sales organization
Distribution Channel – Select the distribution channel in the Sales Organization
Division – Select the division from the list
Sales Office – Select the sales office from the list
Sales Group – Select the sales group from the list

Step-3: New window gets opened. Specify the below details and click Enter.

Sold-To Party – Specify the customer number who came inquiry
Ship-To Party – Specify the customer number to whom items to be shipped

Step-4: Specify the below details and click Enter.

Payment terms – Select the appropriate payment terms from the list
Incoterms – Select the incoterms from the list and specify the delivering city